Norstar telephone systems are programmed through a series of feature codes accessed
from any Norstar digital telephone. Programming is divided into two levels:
| Level |
Description |
| System Programming |
Accessed via Feature * * SYS PWD (default: 266344). Configures lines, sets, dialing plans, and system-wide features. Requires the installer or system coordinator password. |
| Station Programming |
Accessed by each user from their own telephone. Configures personal features such as call forwarding, autodial, and display settings. |
| Common Feature Access Codes |
|
| Code |
Feature |
Description |
| Feature 70 |
Do Not Disturb |
Activates / deactivates DND on your set. |
| Feature 74 |
Call Forward All |
Forwards all calls to a specified extension or external number. |
| Feature 75 |
Call Forward Busy |
Forwards calls when your line is busy. |
| Feature 78 |
Call Forward No Answer |
Forwards calls after a specified number of rings. |
| Feature 50 |
Conference |
Establishes a 3-party conference call. |
| Feature 60 |
Paging |
Makes an internal page announcement to all sets. |
| Feature 80 |
Privacy |
Prevents others from joining your line. |
| Feature 84 |
Last Number Redial |
Redials the last external number dialed. |
| Feature 85 |
Saved Number Redial |
Saves the current number for later redialing. |
| Feature 87 |
Background Music |
Turns background music on/off through your telephone speaker. |
| Feature 9* |
Voicemail Access |
Accesses the Norstar Flash or CallPilot voicemail system. |
| Feature ** |
System Programming |
Enters system programming mode (password required). |
| Basic Call Handling Procedures |
|
| Transfer a Call |
1. Press Transfer button (or Feature 70)
2. Dial the extension number
3. Announce the call (optional)
4. Hang up to complete the transfer
|
| Place a Call on Hold |
Press the Hold button. The line button flashes to indicate a call on hold. Press the flashing line button to retrieve.
|
| 3-Party Conference |
1. While on a call, press Feature 50
2. Dial the third party
3. Press Feature 50 again to join all parties
|
| Program an Autodial |
1. Press Feature * 1
2. Press the button you want to program
3. Dial the number to store
4. Press OK or # to save
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